A Message to our Customers About our COVID-19 Protocol

As we monitor the spread of the Coronavirus (COVID-19), please know that the well-being of our customers and employees is our foremost concern. Puroserve is fully committed to continuing to safely serve our customers AND to ensuring the safety and well-being of our employees and their families.

At this time, we are continuing to provide MOST services as scheduled. We are currently NOT scheduling any NON-EMERGENCY service that requires Puroserve personnel to enter customer’s homes.

If you have questions or concerns, or if you wish to reschedule a delivery or scheduled a service appointment, please do not hesitate to call us at 800-594-3300. You may also contact us online to cancel or reschedule your service appointment or scheduled delivery.

All of our employees have been instructed to closely follow the recommendations of the Centers for Disease Control (CDC) for protecting themselves and others. These recommendations include avoiding exposure to others (Safe Social Distancing), frequent and thorough hand washing and the use of hand sanitizer, disinfecting wipes and cleaners.

We have always employed a strict sanitization program within our facilities.  During this public health threat ALL high traffic and high touch areas/surfaces are disinfected more frequently. Please visit the WWW.CDC.GOV To learn more about preventing the spread of the coronavirus disease in order to protect yourself and your loved ones.

Although we have not experienced any virus related issues at Puroserve Water Systems, we are prepared to activate mandatory 14-day quarantines for any employee who we have reason to believe has been exposed to the virus, who exhibits symptoms of infection or who lives with anyone who is diagnosed with COVID-19. Employees who may be at higher risk for infection due to their age or a pre-existing medical condition have already been asked to stay at home for their safety.

Our thoughts are with anyone who may be affected by COVID-19. We will keep you updated as this situation unfolds. We thank you for allowing us to serve you and, again, we encourage you to contact us with any concerns or questions you may have about our COVID-19 response/protocol.

As part of our response to and preparation for ensuring safety, we are also taking these precautions:

  • We have made personal protective equipment available to all Puroserve employees, including hand sanitizer and gloves (and masks when available).
  • We are routinely disinfecting all of our shared equipment and common work surfaces.
  • Any employee who exhibits respiratory illness or flu-like symptoms, or who has a member of their household exhibiting symptoms, will be prohibited from working.
  • All non-essential activities, including large group meetings or gatherings, events, and travel, have been cancelled indefinitely.

Protecting health and safety is a primary mission of all drinking water providers, including Puroserve. Our services are very important to promoting and protecting good health. Our water treatment products help protect to people and the environment.


I’m concerned about anyone entering my home right now. Does your technician have to come inside?

In many cases NO, and we completely understand if you do not want anyone inside your home during this time. We will continue to provide all treatment services that do not require our personnel to enter your home. Softener and filter deliveries that are outside your home OR in the garage will continue to be made.

If your softener or filter tank is in the garage our drivers have been instructed to call ahead to notify you that a delivery is scheduled to give YOU the option of accepting or declining service. We do ask that if we are going to make entry into your garage for a delivery that you either stay inside your home OR keep a minimum of 10 feet between you and our delivery person and avoid direct personal contact.

I may have to close my business. Will you still be able to provide service?

Yes, and we can make this process simple for you:

  • If you need interior treatment, please contact us to arrange a window of time for you to meet us at your place of business.
  • Rather than have you personally sign our paperwork when we complete your service, please consider allowing us to sign on your behalf.

Are you planning any changes to my regular residential water treatment services?

We do not anticipate any changes in the provision of our deliveries/treatments, but in order to protect your safety and ours, please allow our technician to sign paperwork on your behalf in your presence when your treatment is complete.


If anyone inside your household or commercial property is ill or believed to have come into contact with someone with the coronavirus, we reserve the right to reschedule interior service for a later date.

We are also able to do video conferencing or Facetime appointments for prospective customers who are interested in Puroserve products and services. If you would like to discuss our water treatment options, but do not want an in person appointment, this is a great way for us to evaluate your needs and your installation while avoiding person to person contact.